Escalation Support

Initial Point of Contact

Sales Manager: Reach out to your designated Sales Manager directly. They are familiar with your account and can address most issues promptly, typically within 48 hours. Customer Service Team: For general inquiries, email info@rhysley.com or call 080-69544004. If you experience a delay in receiving a response, you may proceed to the escalation process.

Escalation Pathway

If you encounter delays in responses from our Sales or Customer Service Teams, or if you have quality control concerns or delivery delays, please fill out our escalation request form below. We aim to respond within 24 hours for all inquiries. Click here to fill the form.

If you do not receive a timely response within 24 hours, you may escalate your concerns to Senior Management.

Senior Management Escalation

If your concerns remain unresolved or you experience a delay beyond 24 hours, please escalate the issue to our Senior Management by clicking here. We prioritize escalated inquiries and aim to respond within 24 hours, so please include all previous correspondence for clarity.

Direct Line to the Director

For urgent matters requiring high-level attention, please escalate directly to our director by clicking here. We will address critical issues promptly.